The Fairmont Monte Carlo’s ever-dedicated Joël Darfeuille has been crowned with the prestigious David Campbell Trophy as well as the title of world’s best receptionist at the Amicale Internationale des Sous-Directeurs et Chefs de Réception annual awards in Athens, an event that celebrates the very best in luxury hospitality.
On 22nd March, Joël Darfeuille climbed the stage in the Greek capital to accept his award as the World’s Best Receptionist. His journey to the top had begun several months ago, when he clinched the title of Best Receptionist in France in December 2024. With the backing of his mentor, Sébastien Brincat, head of reception at the Fairmont, Darfeuille went on to outshine 17 finalists from across the world in a test of skill, composure and charm.
The competition wasn’t all about warm smiles and polite greetings, though—it was a rigorous challenge designed to separate the exceptional from the merely excellent. Darfeuille had to manoeuvre through four demanding rounds, including a back-office preparation session, two high-pressure role-playing exercises featuring demanding guests and a strategic meeting with all the competitors.
It was in this final stage that he truly set himself apart, demonstrating not only leadership and innovation but a razor-sharp strategic vision that left the judges in no doubt that he was the one to beat.
“Joël is a passionate professional with an exceptional ability to anticipate guest needs and deliver top-notch personalised service while maintaining remarkable consistency,” says Brincat. “His victory reflects his commitment, excellence, team spirit and tireless work. We are proud to have him with us at the Fairmont Monte Carlo.”
Before his tenure at the Fairmont, Darfeuille honed his techniques at prestigious establishments such as Aman Le Mélézin in Courchevel, Hôtel Barrière Les Neiges Courchevel, La Bastide de Gordes in Provence and the Hotel Café Royal in London.
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Photo courtesy of Fairmont Monte Carlo