A Monegasque debate on public security

The ISO 9001 and ISO 14001 certificates for Monaco’s Parking Department have been validated for the seventh consecutive year. ISO – the International Organization for Standardization – is an independent, non-governmental international establishment with a membership of 163 national standards bodies. Essentially, “International Standards make things work” by giving world-class specifications for products, services and systems, to ensure quality, safety and efficiency. The ISO 9001 standard covers the Quality Management, issues such as client listening (satisfaction surveys, complaints …); management of processes (human resources, service to users …); supplier evaluation; involvement of staff; and continuous improvement of the system. Also instrumental in facilitating international trade, the ISO 14001 for Environmental Management relates to control of any significant environmental impact, use of resources, assessment of suppliers, amongst other criteria. After five days, the auditor noted among the service’s strong points a clear strategy to help protect the environment, such as using less energy and environmentally-friendly products for lighting, the use of management tools that allow optimised information management, and pricing policy and subscriptions in line with environmental policy. The auditor also stressed the commitment of management to provide the best parking management, the involvement of personnel, the quality of parking equipment hardware, especially video, which offer a sense of security and a very good culture of environmental awareness. In 2011, the Public Parking service was the first Governmental department in the Principality to obtain double certification. In different languages, ISO would have different acronyms (IOS in English, OIN in French for Organisation internationale de normalisation), therefore the organisation’s founders settled on the form ISO, derived from the Greek isos, meaning equal.

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[caption id="attachment_15832" align="alignnone" width="640"] Photo: Facebook Les Clefs d'Or[/caption] During the 65th anniversary of the prestigious Association of Clefs d'Or, which took place at the restaurant La Petite Maison in Nice, seven new concierges received this important distinction. Among them, two concierges of the Fairmont Monte Carlo Hotel were recognised for their excellent knowledge of the country and great passion for their profession and sense of service.

The Farirmont's Mathieu Adelaide, sponsored by the Clef d’Or Cafiero Canestrelli (Hôtel de Paris) and Rino Alzetta (Fairmont MC,) and Aurélien Cathagne, as sponsored by the Clef d’Or Felipe Rodrigues (Negresco) and Stéphane Bellon (Fairmont MC), both received the crossed gold keys lapel pin.

The Association of Clefs d'Or was born in Paris in 1929. The National Union of Hotel Concierges comprised nine countries – France, Belgium, Denmark, Germany, Ireland, Italy, Spain, Switzerland and the United Kingdom. Today, represented by about 3,400 members in more than 50 countries, Les Clefs d'Or is a privileged club always ready to recognise a new trend and the different needs of each nationality of tourists. As the President of Les Clefs d'Or France, Thierry Revel, said, “Despite the evolution of new technologies that regularly change the habits of the Hotel Concierge profession, nothing can replace knowledge, responsiveness, availability and above all human contact, which is our great strength.”

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