France’s 3919 advice line for women who have been exposed to or suffered violence or domestic abuse has been expanded to offer contact with “professional listeners” in 12 languages.
Following on the International Day for the Elimination of Violence Against Women on 25th November, and the subsequent solidarity marches all over France on 26th November, the government is seeking to reassure victims that they can find support and help via the national violence and domestic abuse hotline: 3919.
The government-backed number, which is managed by the Solidarité Femmes federation and has been operational 24/7 since 30th August 2021, is there to “provide an initial reception for all women victims of gender-based violence”.
The situation is then assessed by professionals before the caller is directed to an appropriate local or national partner organisation or association that can further assist.
Additionally, Solidarité Femmes operates a website that includes extensive information on the legal rights of victims. The federation, which groups 81 associations across the country, also offers more than 3,000 emergency or long-term shelter spaces, equalling half the total number of dedicated accommodations for victims of violence in France.
ALL TYPES OF VIOLENCE
The hotline can be used in relation to any kind of violence, including, but not limited to, domestic violence, sexual violence, forced marriages, female genital mutilation and workplace abuses.
The number is free and anonymous, and can be reached by mobile or landline throughout mainland France. A team of experienced responders are on the other end of the line to provide guidance or information on what to do in the face of violent acts for both the victims themselves and those close to them.
The service is now available in 12 languages in addition to French. They are English, Arabic, Creole, Dari, Spanish, Hebrew, Kabyle, Mandarin, Persian, Polish, Portuguese and Turkish, though speakers of each are not all on-site full-time.
To speak to a person in a certain language, callers may be offered a time slot for a call back.
The hotline is there for all, but in the case of immediate danger, it is recommended that the victim call 17 or 18 to reach the emergency services.
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