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Helpline receives a boost

Helpline receives a boost

By Cassandra Tanti - April 1, 2020

The Prince’s government has ramped up its current Psychological Support Unit to better respond to the mental and emotional needs of people in the Principality during lockdown.

The government initially launched the Psychological Support Unit on 23rd March as part of the Covid-19 Call Centre, providing experienced professionals to listen and guide people on the best way to get through this period of confinement from a personal and emotional point of view.

It was announced on Wednesday 1st April that the service has evolved to “better meet the needs expressed.”

The support unit is accessible by calling the number +377 92 05 55 00 every day from 10am to 8pm, as opposed to the previous 9am to 6pm. Presumably, it will be manned by more volunteers from the Monaco Red Cross and psychologists, as well as a doctor from the Medico-Psychological Emergency Unit of the Princess Grace Hospital Centre.

“In the current context, the question of maintaining social ties, even from a distance, is essential,” said Health Minister Didier Gamerdinger. “Exchange and relationships reduce the anxiety engendered by this unprecedented situation. Callers will be able to express their concerns and difficulties in complete confidentiality.”

People monitored by the Home Monitoring Centre, the unit in charge of medical and social monitoring of Covi-19 patients, have access to a specialist psychological support unit within the centre.


Photo: Health Minister Didier Gamerdinger at a previous meeting at the Covid-19 Call Centre, courtesy Communication Department ©Manuel Vitali

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