French residents and visitors can now exchange damaged euro banknotes for new ones free of charge through the Banque de France.
The service covers banknotes that are torn, stained, partially burnt or otherwise unusable, with no monetary limits and no fees. The exchange process is available through banks or directly via the central bank.
Two exchange options available
Account holders can take damaged notes to their regular bank, which will handle the exchange process. Alternatively, people can approach the Banque de France directly through two channels.
The first is visiting the Caisse de Paris branch, where physical attendance is required. Only adults can conduct transactions, though they may deposit notes for third parties including businesses. Damaged banknotes undergo expert examination, with authentic notes exchanged on the condition that more than 50% of the original surface remains intact.
The second option involves participating post offices that partner with the Banque de France. Customers complete a dossier, attach their damaged banknotes and provide supporting documents. La Post forwards applications to the central bank for processing.
Post office submissions are limited to €5,000 per dossier, requiring multiple applications for larger amounts.
Documentation required
All applicants must provide valid identification and bank account details showing the beneficiary’s IBAN. Legal entities need official registry documents or extracts dated within three months, with individual representatives named on corporate documentation and presenting their own ID.
Proof of fund origins may be required, though this isn’t mandatory for postal applications. Acceptable documents include recent income tax assessments, bank statements, or certified cash withdrawal confirmations.
The service aims to maintain public confidence in France’s currency system while providing practical solutions for accidental damage.
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Main photo credit: cottonbro studio, Pexels.