In a move to streamline user experience and enhance customer service, Monaco Parkings has introduced a single contact number for all public parking-related queries across the Principality.

Starting immediately, users can call 98 98 28 00 to access a centralised system that efficiently routes each call to the appropriate department.

The new number replaces all previous contact lines, which are now deactivated. By using an Interactive Voice Server (SVI), the system directs users from the first ring — whether they’re looking to connect with customer service, make online reservations for the Parking des Salines, or report an incident.

Calls are handled during business hours, Monday to Friday, 9:30am to 5:00pm. Outside of these hours — or when lines are busy — callers will hear an automated message encouraging them to email spp@gouv.mc for assistance.

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Photo source: Government Department of Communications