Monaco Telecom is urging more mobile users to activate VoLTE, a service that improves call quality and reliability but remains underused despite widespread compatibility.

Monaco Life attended a press conference on 20th March, during which Monaco Telecom outlined its efforts to increase the adoption of Voice over LTE (VoLTE) technology among its mobile customers. The operator highlighted the benefits of the service, which has been available for some time but remains underutilised by many of the network’s users.

VoLTE, which enables voice calls over the 4G network instead of traditional 3G or 2G connections, offers faster call setup times, improved audio quality and fewer dropped calls, particularly when crossing borders. According to Monaco Telecom, 88% of its mobile customers have compatible smartphones, yet only 48% have activated the service.

Martin Péronnet, Director General of Monaco Telecom, stated, “Investments in our mobile network are our priority in continuously improving the customer experience. VoLTE enables conversations to be established more quickly and with better quality, whether in Monaco, France or when roaming.”

He added that most smartphones now support the technology and that activating it takes just a few seconds.

In addition to improved call quality, VoLTE also allows users to browse the internet while on a call without switching to a slower network. Furthermore, the technology helps reduce network congestion by routing voice calls through 4G rather than the limited 3G spectrum.

Monaco Telecom reported that calls using VoLTE are established twice as fast as those on 3G, with 99.65% of calls remaining uninterrupted when crossing borders. The operator also noted a sevenfold reduction in customer service complaints related to network issues since VoLTE was introduced.

Customers can activate VoLTE through their smartphone settings, with detailed instructions available here. The company’s retail stores, customer service team, and the Maison du Numérique are also available to assist with activation.

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Pictured in main photo: Martin Péronnet, Director General of Monaco Telecom. All photos by Monaco Life