Monaco Telecom has launched a new virtual assistant, developed entirely within the Principality in partnership with Altores, a startup incubated at MonacoTech. This AI-driven tool offers users 24/7 multilingual support via the operator’s website and WhatsApp, ushering in a new era of intelligent customer engagement in Monaco.
The virtual assistant provides instant responses to informational queries, accessible both on desktop and mobile platforms.While currently focused on delivering information based on Monaco Telecom’s website content, the assistant is designed to evolve, with plans to handle more personalised requests in the future. For complex inquiries, users can transition to a live chat with a customer service advisor or request a callback.
Homegrown innovation
Developed in collaboration with Altores, a MonacoTech-incubated startup, the assistant showcases the Principality’s commitment to fostering local technological innovation. Altores specialises in creating AI-powered virtual collaborators that automate daily tasks, enhancing productivity for businesses and governments alike. The startup’s platform is designed to optimise efficiency and minimise manual tasks across diverse sectors.
Strategic vision
“By implementing this virtual assistant, we are complementing our direct communication channels with our customers, using a modern, instantaneous, and efficient tool,” said Martin Péronnet, CEO of Monaco Telecom, in a statement. “Collaborating with a MonacoTech startup to develop it demonstrates the quality of projects initiated in the Principality, particularly in the emerging field of artificial intelligence.”
Louis L’Herrou, Co-founder of Altores, added, “Together with Monaco Telecom, we are putting artificial intelligence at the service of a shared ambition: making access to information more direct for an ‘augmented’ customer experience.”
Accessing the assistant
Customers can interact with the virtual assistant through Monaco Telecom’s website or via WhatsApp by messaging +377 377 10 000. The service is available around the clock.
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Image: Screenshot of Monaco Telecom website generated by Monaco Life