Monaco has long been a destination for visitors with a reputation for excellence, but the Principality is not resting on its laurels. The Monaco Bus Company (CAM) is often part of the visitor’s overall experience, and the quality of service is of great importance.
Now, after an investigation by a specialised French company, the Monaco Bus Company has been awarded the “Monaco Welcome Certified” label to mark its excellent standard of service. Part of the process was a series of visits by “mystery clients”, who tested the welcome aboard the buses on Monaco’s six routes and at the company’s offices at 3 avenue President JF Kennedy.
Since not everyone speaks French, part of the test was to see how drivers respond to questions from visitors who don’t speak the language. The cleanliness and general condition of the bus stops was another factor. CAM will wear this badge of honour for a three-year period, during which time more mystery passengers will be boarding the buses in the Principality.