Principality launches new digital services

Four new online services will be launched in Monaco by the end of 2020, streamlining administration and contributing to the move towards a digital future.

Digital transition project Extended Monaco has announced it is debuting four new online service options that will be available to the public by the end of the year.

The new services come at a time when taking care of business online makes more sense than ever.

“If the Covid-19 crisis mobilised the DITN at the beginning of the year to provide solutions in the sectors of work, health, education or communication, digital is extremely concrete as it is it is about meeting the needs of the Monegasque population,” said Frédéric Genta, Interministerial Delegate for the Digital Transition (DITN). “By going from four tele-services in 2018, eight in 2019, 18 in 2020 and a target of 30 in 2021, we are accelerating our program at the service of users.”

Julien Dejanovic, Director of Digital Services added, “Our objective is to work on the dematerialisation of the relationship between the user and the administration, not to replace a service, but to improve the quality of this relationship, whether one is a parent of a student, a motorist, a civil servant or a tenant.”

The four new tele-services offer digital solutions in response to the practical needs of the population. The first of these will be an online payment system set up for the 3,200 students of the Principality to be able to pay for the canteen online. This app has already been launched, and has allowed parents to choose a method of payment, such as direct debit or credit card, thus lessening the need to process in excess of 5,000 cheques each year.

‘Mon Espace Domaines’ will let tenants access documents, receive information on their building, communicate with their building’s administration and pay rent online. The end game is to provide the Principality’s 4,200 renters with better service and to cut the 120,000 paper documents generated each year down to nil. This app will be launched by mid-October.

The third app will make getting a technical controls for vehicles far easier by allowing visitors to book and pay for appointments online. This small change will save the government from sending out more than 60,000 mailers. Launch date is set for 10th November.

Finally, the State Medical Benefits Service (SPME) app will allow online consultations for reimbursements and treatment sheets, offer a digital registration card and transmit complementary and mutual insurance information at the touch of a button. This will save €150,000 per year on the 180,000 documents sent out. This app will be ready for use by year’s end.

Photo: Frédéric Genta, Interministerial Delegate for the Digital Transition (left) and Julien Dejanovic, Director of Digital Services (right). © Communication Department / Michael Alesi