The government has launched a new online portal that brings administrative tasks and documents together in one virtual location. The site, Monguichet.mc, will simplify administrative processes and is part of the larger campaign to digitise the Principality.
The platform prioritises ease of access, which is why it is accessible 24/7, as well as being available in both English and French.
Director of Digital Services in Monaco Julien Dejanovic was, however, keen to emphasise that the portal, which will allow users to carry out over 70 administrative procedures online, is not a replacement for the paper format. “The online portal is a compliment to the physical counters. We are not going to replace them. It is truly an added service. People not wishing to use them will still be able to carry out their procedures in person.”
For those who choose to use this new service, they will find a more simplified, easy-to-use and centralised service, which will allow any public service administrative procedures to be carried out in one place. Thanks to a collaboration with the Mairie, any procedures related to this department will also be managed on the digital platform.
Dejanovic underlined the ambition of the digitisation campaign in Monaco, stating that the portal was simply a first step. “Monguichet.mc is the first stage. We want to progress on two axes: the first is quantitative, meaning we are going to continue to offer more services online… The second is increasing the quality of the service, with the option of online meetings, as well as the capacity to store administrative documents online.”
The platform also compliments the Principality’s digital identity system which launched earlier this year, and those in possession of it will benefit from a simplified connection and, in time, access to a greater quantity of online services.
Monguichet.mc is part of a larger digital revolution that is taking place in the Principality, under the stewardship of Frédéric Genta, Interministerial Delegate in charge of Digital Transformation. The aim is to have digitised all day-to-day administrative procedures by the end of 2022.